To thoroughly assess Organizational Norms, focusing on the Decision-Making Process, Communication Channels, and Feedback and Improvement Culture, here are some targeted questions to consider:

Decision-Making Process

1. How are decisions made within the team and at the organizational level?
2. What role do team members play in the decision-making process?
3. Are decision-making processes documented and transparent to all employees?
4. How are critical decisions communicated to the team and the wider organization?
5. What mechanisms are in place for employees to contribute ideas or feedback on decisions?
6. How do we ensure that decision-making is aligned with organizational values and goals?
7. What tools or methods are used to facilitate decision-making processes?
8. How do we handle disagreements or conflicts that arise during the decision-making process?
9. What steps are taken to evaluate the outcomes of decisions made?
10. How flexible is the organization in revisiting and potentially reversing decisions based on new information or feedback?

Communication Channels

1. What formal and informal communication channels are in place?
2. How do employees prefer to receive information and updates?
3. Are there any challenges with the current communication channels?
4. How is cross-departmental communication facilitated?
5. What tools or platforms are used for team collaboration and communication?
6. How do we ensure that communication is effective and reaches the intended audience?
7. What practices are in place to promote open and transparent communication?
8. How is sensitive or confidential information communicated and protected?
9. What feedback have we received about the effectiveness of our communication methods?
10. How do we monitor and improve the effectiveness of our communication channels over time?

Feedback and Improvement Culture

1. How is feedback gathered from employees at all levels?
2. What formal mechanisms are in place for performance feedback and appraisals?
3. How do we encourage a culture of constructive feedback among team members?
4. What processes are in place for implementing suggestions or improvements from feedback?
5. How is feedback from customers and external stakeholders integrated into organizational improvements?
6. What challenges have we encountered in creating a feedback-rich environment, and how have we addressed them?
7. How do we measure the impact of changes made based on feedback?
8. What opportunities do employees have for personal and professional development based on feedback?
9. How do we ensure that feedback leads to actionable insights and changes?
10. What role does leadership play in fostering a culture of continuous improvement and feedback?

Exploring these questions will help in assessing how decisions are made, communicated, and refined within our organization, shedding light on areas where improvements can be made to enhance efficiency, transparency, and employee engagement.